Frequently Asked Questions

How do I request a quote?

Please place items that you wish to hire within your basket, hire charges and deposits will be calculated in your basket. For final prices inclusive of delivery please check out. No payments will be taken at checkout. Once you have submitted your order, delivery and collection costs as well as availability will be calculated and a quote/ invoice will be sent to you with a total price.

How do I check availability of an item?

Please add the item to your basket with the correct hire dates entered in the calendar. At checkout you will be told if an item is unavailable for your selected dates. However please contact us as we may be able to source or build another. Please do not assume that items are available, we do not hold items until payment has been made at this point items can become unavailable after you have checked out/ requested a quote.

Do I have to pay at checkout?

No, payment will not be taken at checkout this is just to submit your order where availability, delivery and collection and set up charges will then be calculated and a final quote sent to you.

How long is the hire period?

The typical period of hire covers 72hrs – we can be flexible on this at our own discretion, this allows the hirer a 24 hour period either side of their event to set up and dismantle at no additional charge. If you require items for less than 72hrs there will be no discount provided, the prices shown are what you will be charged for anything between a 1hr hire period and a 72hrs hire period.

How much will delivery be?

Delivery charges will be calculated on a client by client bases depending upon location, collection/delivery times and size/weight of goods. Please add items to your basket and request a quote at checkout.

Where can you deliver to?

We deliver across much of Essex, Suffolk and Norfolk. Please add items you would like to hire to the basket and check out for your dates. No payment will be taken at check out, we will calculate delivery and collection costs and email you a final quote stating if delivery is possible.

Can I arrange collection?

Yes, we welcome collection on many of our items however we do require suitable transport/vehicles for our larger items and do not accept couriers or responsibility for damage or injury that may occur on collection. We recommend that delivery be requested for many of our larger or fragile items.

Will you set up my hired items on delivery/dismantle any hired items upon collection?

Upon delivery we will be happy to place items in designated areas and assist with setting up our items.

If you have not requested help with set up, hired goods must be returned in their original packaging and packaged in accordance with the guidelines supplied. Failure to do so may result in breakages and therefore charges against your deposit. All items must be repacked and stored together ready for collection: any flowers or additional decoration must be removed.

Hire My Decor is not responsible for gathering hired items unless a prearranged set up charge his been agreed and paid within your invoice and any additional work/delay incurred as a result of an order which has not been pre-packed for collection will be chargeable at an hourly rate of £10ph.

Please ensure that all containers are dry prior to placing in the packaging. Goods not available for collection on the agreed date and time will incur an additional collection fee plus a 25% of the listed hire price per item per day.

We will make every effort to collect and deliver your order at the specified times however we will not be liable for any loss arising directly or indirectly from any delay in the delivery or collection of the goods.

Is there a minimum order?

No minimum order within a 10-mile radius of Hire My Décor, Brickwall Farm, Queens Street, CO9 3RH.

We do not deliver or collect for orders under £50 and over a 30-mile radius, as our delivery charges would be to high. We welcome collection on items of any value we are based at Hire My Décor, Brickwall Farm, Queens Street, CO9 3RH.

My venue requires suppliers have Public Liability Insurance?

We have public liability insurance up to the value of £5million as is required by most venues. We can supply a certificate of insurance to your venue upon request.

Can I view the items prior to hiring/visit you?

We would be happy to host you at one of our open days or arrange an appointment to visit to our workshop. All visits must be booked in, we do not allow walk in visits due to items being packaged for storage we would prefer to be able to dress and stage your visit area so you can see your items in full. To arrange a visit please contact us via email; info@hiremydecor.co.uk or phone; 07305792890.

Do I have to pay a deposit or security deposit?

Yes, security deposits will be added to your order when you add items to your basket. When you have submitted your basket order we will contact you with delivery & collection costs and availability. To secure your dates and order, an initial £25 non-refundable deposit will be required to secure your dates, the balance of the item can be made in stage payments with the full balance required upto 4 weeks prior to your event. Your order is not secured, and items are not held until a payment has been made.

When is the balance of my order due for payment?

All goods hired will require a £25 non-refundable deposit at the time of the booking to secure the order. If the required delivery date is within 4 weeks of placing your order, full payment will be required.

We accept stage payments and full balance payments. This will be discussed depending upon the final amount and length of paymemnt time.

The balance of the complete cost of the hire (inclusive of the delivery and collection charge) is due for payment 4 weeks prior to the goods being dispatched.

If the balance payment is not received, we reserve the right to withdraw our acceptance of your order. No delivery will be made without receipt of the balance. Delivery will not be made without receipt of the full invoiced balance and security deposit transaction.

Can I cancel my order?

If, for any reason, you wish to cancel your order you should telephone; 07305792890 or email us at info@hiremydecor.co.uk in the first instance. All cancellations or reductions in numbers of items to be hired must then be confirmed in writing and will only become effective on receipt of your cancellation email or letter.

You will incur a cancellation charge based upon the value of the balance owing. This amount is dependent upon the length of notice we receive from you i.e.

Cancellations made from 4 weeks prior to the date of delivery will be exempt from a cancellation charge. Note your £25 deposit is non-refundable but no charge will be levied against the balance owing. Cancellations made less than 4 weeks prior to the date of delivery will be charged at 75% of the balance owing on the total contract price.

Cancellations made within 7 days of the delivery date will be charged at 100% of the balance owing on the contract price. Cancellation charges will automatically be deducted from your credit/debit card or added to your invoice.

Is my deposit refundable?

No, your £25 deposit in non-refundable.

What happens if an item arrives damaged?

We warrant that at the time of delivery goods will be of satisfactory quality; however, we are not liable for any damages or losses incurred during transit.

Deliveries and collections will be made in person by a Hire My Decor representative using our own fully serviced vehicles.

You or an appointed person will be required to inspect and sign for the goods at the time of delivery. Any person other than the hirer who signs a delivery/collection note at the venue is deemed to be authorised to do so. Any discrepancies to the order must be notified within 24 hours of the delivery. Any discrepancies that are not notified during this period will be exempt from any credit/refund.

We reserve the right to substitute an item alternative item/design i.e. if breakages, delayed returns, lost items have occurred as a result of a previous customer order or damaged during transit.

What happens if an item is damaged at the event?

A security deposit must also be provided with the balance payment 4 weeks prior to the dispatch of the goods. The sum of money is dependent upon the value of the goods being supplied and is held as a deposit against the safe and prompt return of the goods under hire.

The replacement cost of all losses and damages will be taken from the credit/debit card details held on file. This action will not be taken without prior discussion with the client. Replacement costs for each item hired can be provided at the hirers request.

Substitute items will not be accepted, and all damaged items remain the property of Hire My Decor and should therefore be returned.

HIRE TERMS & CONDITIONS

Placing an order with us verbally, by phone, Internet or any other method of communication constitutes you having read, understood and agreed to the following terms and conditions.

Please read this agreement carefully. Upon entering into this agreement, you the hirer, agreed to be bound by the terms within. These are the only terms and conditions upon which will form, a binding contract with you. No alteration or substitution to these terms and conditions shall be valid unless agreed in writing by Hire My Decor.

Within these terms and conditions reference to “goods” “order/s” or “item/s” shall include vases, candelabras, table number holders, faux trees, and any other items hired by you from us under the contract for hire agreement.

The period of hire covers 72hrs – we can be flexible on this at our own discretion. We reserve the right to collect hired items after midnight following your event as products may/could be needed for re-hire and will be required for quick ‘turn-around’ cleaning and prompt dispatch – under these circumstances this collection time is non-negotiable. We reserve the right to collect at this time without prior discussion. Flowers in containers will be removed and left at the venue. Any floral decorations which are strapped or taped to products may not be removed as often this can be difficult without destroying the arrangement.

ORDER SUBSTITUTES

We reserve the right to substitute an item for an alternative design i.e. if breakages, delayed returns, lost items have occurred as a result of a previous customer order. Any necessary substitutions will be communicated prior to your order being dispatched.

We reserve the right to withdraw our acceptance of your order if the goods requested are not readily available to us and will refund in full any payment you have made.

PAYMENTS & DEPOSITS

The balance of the complete cost of the hire (inclusive of the delivery and collection charge) is due for payment 4 weeks prior to the goods being dispatched. The preferred method of payment is by credit card or debit card via bank transfer upon receiving our invoice. If paying by cheque, all cheques must be accompanied by a cheque guarantee card number and card expiry date – these details must be added to the back of the cheque prior to sending.

If you wish to arrange an extended hire, hold your hired goods for longer than the contracted period, please contact us in advance to check availability of the products and for the costs for the extended hire.

No refunds or credits will be issued for any items that are returned unused.

SECURITY DEPOSIT

The replacement cost of all losses and damages will be taken from the credit/debit card details held on file. This action will not be taken without prior discussion with the client.

Substitute items will not be accepted, and all damaged items remain the property of Hire My Decor and should therefore be returned.

CANCELLATION AND CHARGES

You will incur a cancellation charge based upon the value of the balance owing. This amount is dependent upon the length of notice we receive from you i.e.

Cancellations made from 4 weeks prior to the date of delivery will be exempt from a cancellation charge. Note your 50% deposit is non-refundable but no charge will be levied against the balance owing. Cancellations made less than 4 weeks prior to the date of delivery will be charged at 75% of the balance owing on the total contract price.

OWNERSHIP

All goods remain the property of Hire My Decor, Brickwall Farm, Queen Street, Sible Headingham, CO9 3RH when entering into the hiring agreement.

DELIVERY AND COLLECTION

Deliveries and collections will be made in person by a Hire My Decor representative using our own fully serviced vehicles. In some instances, items can be collected from our premises by prior arrangement. We do not send items in the post.

Delivery and collection charges are quoted on an individual basis, based on the location postcode. You or an appointed person will be required to inspect and sign for the goods at the time of delivery. Any person other than the hirer who signs a delivery/collection note at the venue is deemed to be authorised to do so. Any discrepancies to the order must be notified within 24 hours of the delivery. Any discrepancies that are not notified during this period will be exempt from any credit/refund.

Please be aware that the goods remain your responsibility until they have been collected by Hire My Decor. You should therefore make every effort to ensure goods are kept dry and are retained in a secure place until this time. Goods that are not returned will be charged at the price quoted in your contract.

Hired goods must be returned in their original packaging and packaged in accordance with the guidelines supplied. Failure to do so may result in breakages and therefore charges against your deposit. All items must be repacked and stored together ready for collection: any flowers or additional decoration must be removed. Hire My Decor is not responsible for gathering hired items unless a prearranged set up charge his been agreed and paid within your invoice and any additional work/delay incurred as a result of an order which has not been pre-packed for collection will be chargeable at an hourly rate of £10ph.

DAMAGED GOODS

Goods in your care shall always remain your responsibility. When goods are returned badly damaged in any way, we have the right to charge you the replacement cost or treatment charge and add this to your invoice or deduct the amount from your deposit. Details of these charges are available upon request. The hirer shall be solely responsible for the hired goods. Hotels/venues/florists/wedding planners/or any other third-party involvement will be exempt from any responsibility regarding hired goods and will not be held accountable should any damage occur whilst in their possession unless they themselves are the hirer.

WARRANTIES

We warrant that at the time of delivery goods will be of satisfactory quality; however, we are not liable for any damages or losses incurred during transit. We reserve the right to choose an appropriate replacement to your specified item should the necessity arise. Any necessary substitutions will be communicated to you prior to your order being dispatched.

LIABILITIES

In no circumstances shall our liability to you exceed the invoice value of the contract.

Hire My Decor or any of their employees shall not be liable in respect of damages/injury/loss or any other damage incurred in respect of this hire, as a result of any defect or damage to the item and the customer shall satisfy himself/herself of the suitability/condition/placement of the equipment upon receipt.

Caution should be exercised especially with the use of candles; we shall not be liable for any damage/injury/loss caused as a result of using candles. Permission should be sought from the venue as to the suitability of all items hired.

LAW

These items and conditions and any contract formed between us shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English courts.

If for any reason you are not entirely satisfied with your goods your statutory rights are not affected and complaints can be made by telephoning; 07305792890 or made in writing to Hire My Decor, Brickwall Farm, Queen Street, Sible Headingham, CO9 3RH.

PRIVACY POLICY

Hire My Decor treats any personal information you provide in accordance with the provisions of the data protection act of 1998 and will only use the information you supply via this website to contact you in connection with services to be provided and/or to respond to requests you have made to provide any desired information. If you have signed up for our newsletter you have entered into an agreement that we can send you emails regarding offers, competitions and other services offered by Hire My Décor or Hire My Party.

Use of the Hire My Decor website does not require you to disclose any personal information unless you make an enquiry or contact us directly via email.

• Hire My Decor does not sell, trade or rent your information to third parties.